Provider Questions
Inquiries about how we vet restoration providers, certification standards we evaluate, or process improvements in your organization.
Contact Sampling Office
Reach out with questions about our vetting process, provider recommendations, or general inquiries.
How to Reach Us
The Sampling Office team responds to inquiries about provider verification, vetting methodology, and directory contributions. Whether you're an industry professional seeking to understand our standards or a homeowner looking for guidance, we welcome your questions. Email is our primary channel for inquiries, though urgent matters can be escalated through our website form.
What We Respond To
Industry Partnerships
Collaboration requests from certified contractors, industry organizations, and professional associations interested in working with our directory.
Content Feedback
Corrections, suggestions for new vetting criteria, or information about updates to industry standards that should influence our recommendations.
Directory Listings
Requests to be featured as a recommended provider, including background on certifications, experience, and service coverage area.
What We Do Not Do
Sampling Office is an independent directory and resource hub, not a service provider itself. We do not offer restoration services, emergency response, or immediate property assessment. We do not conduct consumer complaint arbitration or formal disputes between providers and clients. We also do not process job applications or provide consulting services. For emergency water or fire damage, contact a certified restoration company directly through our provider directory or local emergency services.
Before You Write
- Clarify your inquiry type — is this about vetting, industry partnership, provider feedback, or general information?
- Include relevant details such as your role (homeowner, contractor, industry professional), location, and specific question or request.
- If reporting an issue with a provider we recommend, provide concrete details, dates, and context for the problem.
- Allow 5–7 business days for an initial response to general inquiries; urgent matters are flagged accordingly.
Send Us a Message
Use the form below to submit your inquiry. Required fields are marked with an asterisk (*).